Chrysler recalls more than 24,000 hybrid minivans, tells owners to stop charging them
Chrysler parent Stellantis announced this week its recalling tens of thousands of hybrid vehicles due to the possibility of battery fires.
More than 24,000 vehicles across the globe are subject to the recall announced Thursday by the company based in Amsterdam, Reuters is reporting.
"The events are linked to a rare abnormality in individual cells of the model’s high-voltage battery pack," Stellantis, wrote in a statement obtained by Reuters. "Vehicle risk is reduced when the battery charge level is depleted and the company said owners should refrain from recharging pending the recall completion."
Customers affected by the recall are being asked by the company to park affected minivans outside away from buildings and to stop charging them to prevent a fire from breaking out.
USA TODAY has reached out to Stellantis.
So far, Stellantis reported, seven incidents related to the recall had been reported − some while the EV's were turned off and others as the vehicles were being charged, the outlet reported. Four people also reported suffering injuries including smoke inhalation after a fire started.
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Here's what to know about the Chrysler recall:
What Chrysler hybrid vehicles are being recalled?
The recall affects certain 2017 through 2021 model year Chrysler Pacifica Hybrids and includes the following count:
- 19,500 vehicles in the United States
- 3,000 vehicles in Canada
- 1,700 vehicles outside North America
When will Chrysler hybrid minivan owners be notified?
The recall involves a software update, at no cost, Reuters reported. Owners will be notified via mail when to take their minivans in for service
Starting Wednesday, customers can visit recalls.mopar.com or checktoprotect.org and enter their minivan's VIN to see if their vehicle is affected by the recall.
For more information, contact Chrysler customer service at 1-800-853-1403.
Contributing: Reuters
Natalie Neysa Alund is a senior reporter for USA TODAY. Reach her at [email protected] and follow her on X @nataliealund.